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FAQs

OH NO! I NEED TO MODIFY MY ORDER!
Please email us at: support@shopluxierose.com.

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
You will receive an email containing the details of your order. In this email, you will be provided with a unique Order ID (e.g. #1001), and a listing of the item(s) you have ordered.

WHAT SHOULD I DO IF I DIDN'T RECEIVE A CONFIRMATION?
We always recommend that our baddies check their SPAM/JUNK FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our Support Team at support@shopluxierose.com and we’ll send it to you right away.

DO YOU SHIP INTERNATIONALLY?
No, at this time we only ship within the United States.

WHY DIDN'T MY ORDER ARRIVE IN ONE PACKAGE?
Luxie Rose partners with merchants and artisans globally in order to provide you the best prices and the most interesting products. This means orders containing multiple items may be shipped individually.

You may receive an item before the next so don't panic if you don't receive all of your items at once as the others are on the way. Nothing means more to us than bringing our customers great value and service. If you do not receive all your purchases within 10-15 business days, please contact us so we can take a look at your order.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED TO ME?
We try to get orders out to our baddies as soon as possible. All items are shipped within 24-72 hours of the order being placed, excluding weekends and holidays. Shipping takes 3-5 business days, unless stated otherwise on the product page. 

Some items are imported and can take 10-15 business days to arrive, reading is fundamental, please REVIEW THE PRODUCT PAGE before purchasing.

Popular items may take longer to process due to high demand for our products.

HOW DO I TRACK MY PACKAGE?
You will receive a shipping confirmation email within 24 hours of your order being shipped. If you do not receive this email, please email us to ask for your tracking number. Once you have it, you can simply enter the tracking number here.

If you're still not sure, just email us. We're happy to help

HELP! THERE'S A PROBLEM WITH MY SHIPMENT!
If there's an issue with your package, please contact our Support Team (support@shopluxierose.com). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

WHAT IS YOUR REFUND POLICY?

All sales are final.

Cancellation requests must be submitted within 24 hours of the order order being placed.

Defective Items: If the product arrives defective, please email us so that we we can assist you with an exchange for a new item or store credit. An image of defective item must be sent within 24 hours of the order being delivered by the carrier. Please send images to support@shopluxierose.com.

WHAT PAYMENTS METHOD CAN I USE?
We accept payments from all the credit card types (Visa, Mastercard, Maestro, Amex, Discover, JCB, Diners Club).

We also offer payments through Sezzle and accept PayPal.

WHERE DO YOUR ITEMS SHIP FROM?
Luxie Rose is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.

STILL HAVE QUESTIONS?
You got it, sis!  Don't be afraid to reach out to us via email: support@shopluxierose.com.

We respond to most emails within 24 hours, but if you don't get a response from us, please check your spam/junk folder.

Why Baddies LOVE Luxie Rose!

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